The academic research on queues deals mostly with waiting. Yet, the externalities, namely the added waiting time an arrival inflicts on others, are of no less, if not of more, importance. The talk will deal mostly with how the analysis of externalities leads to the socially optimal behavior, while solving queueing dilemmas such as whether or not to join a queue, when to arrive to a queue, or from which server to seek service at. Customers, being selfish, do not mind the externalities they impose on others. We show how in queues too, internalizing the externalities leads to self regulation. In this setting selecting the service regime is one of the tools in one's arsenal. (Joint with Binyamin Oz)
Personal website of Moshe Haviv